Refund policy

Return Policy

15-Day Return Policy

We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To qualify for a return, your item must be in the same condition that you received it, including the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at service@cablewarden.com. Note that returns must be sent to the following address: 2485 Bd Wilfrid-Hamel, Québec, QC G1P 2H9.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without prior request will not be accepted.

For any questions about returns, please contact us at sales@cablewarden.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Feel free to reach out if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at sales@cablewarden.com.